{"id":8945,"date":"2025-07-05T14:55:22","date_gmt":"2025-07-05T12:55:22","guid":{"rendered":"https:\/\/dydocon.com\/successfully-carry-out-a-ccm-migration\/"},"modified":"2025-07-05T14:56:25","modified_gmt":"2025-07-05T12:56:25","slug":"successfully-carry-out-a-ccm-migration","status":"publish","type":"page","link":"https:\/\/dydocon.com\/en\/ccm-migration\/successfully-carry-out-a-ccm-migration\/","title":{"rendered":"Successfully carry out a CCM migration"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1fku3q-401502dc6ef0b5c9146118df6c58f800\">\n.avia-section.av-1fku3q-401502dc6ef0b5c9146118df6c58f800{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/dydocon.com\/wp-content\/uploads\/2015\/10\/header_trenner.png);\nbackground-position:50% 100%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1fku3q-401502dc6ef0b5c9146118df6c58f800 main_color avia-section-default avia-no-shadow  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap sidebar_right'  data-section-bg-repeat='no-repeat' data-av_minimum_height_px='250'><div class='container av-section-cont-open' style='height:250px'><main  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-8945'><div class='entry-content-wrapper clearfix'>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-8945'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-awz9n-21f6baf8619393007de4c265a02564f8\">\n.flex_column.av-awz9n-21f6baf8619393007de4c265a02564f8{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-awz9n-21f6baf8619393007de4c265a02564f8 av_one_full  avia-builder-el-2  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  '     ><section  class='av_textblock_section av-lkia0x0k-fb55c0b94da8f796d2020b07f3a82878 '  ><div class='avia_textblock' ><h2>How you can benefit from our expertise during CCM migration<\/h2>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">In a world characterized by rapid communication and change, companies in the finance and insurance industry must constantly adapt to new requirements. One such adaptation is the migration to a modern Customer Communication Management (CCM) system. However, implementing a new CCM can be challenging and requires a strategic approach to ensure success.  <\/span><\/p>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">With our many years of expertise and clear focus on output management and customer communication management, we have helped numerous customers to master these challenges with confidence.<\/span><\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6aar3n-71717527022fda890705ca5553f59865\">\n.flex_column.av-6aar3n-71717527022fda890705ca5553f59865{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-6aar3n-71717527022fda890705ca5553f59865 av_one_full  avia-builder-el-4  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-lkibdt8a-ba97f0592fb177128507c0baed57ad3d '  ><div class='avia_textblock' ><h2>Planning and preparation<\/h2>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">The migration to a new CCM system begins with a thorough planning and preparation phase. Here, a detailed plan should be drawn up that takes into account the specific requirements of the company. This includes identifying business processes that could be affected by the migration and ensuring that they can continue to run efficiently during and after the migration.  <\/span><\/p>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Based on a (partially) automatic analysis of resources, we find the optimal migration path for your company, combining maximum efficiency with low costs. This not only saves you time, but also protects you from unpleasant surprises. <\/span><\/p>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Thanks to our knowledge and experience in the industry, we can make a decisive contribution to this process.  <\/span><span style=\"font-size: 1.4em;line-height: 1.4em\">support. We help to identify potential stumbling blocks and develop strategies to overcome these challenges. <\/span><\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-wq37c-04ff79a7f0e515e61bdcc616fe6e2ecc\">\n.flex_column.av-wq37c-04ff79a7f0e515e61bdcc616fe6e2ecc{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-wq37c-04ff79a7f0e515e61bdcc616fe6e2ecc av_one_full  avia-builder-el-6  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-lkic1knx-b9404d4b36b272bdeba900de721af397 '  ><div class='avia_textblock' ><h2>Choosing the right CCM platform<\/h2>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Choosing a new Customer Communication Management (CCM) solution is an important decision that requires careful consideration and planning. Here are some factors to consider when making your choice: <\/span><\/p>\n<h3>Functionality and features<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Channel-appropriate communication<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The system should offer the option of managing communication via various channels (letter, e-mail, web portal, fax, SMS, etc.).<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Personalization<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The ability to customize messages to specific customer segments or individual customers is critical to the effectiveness of communication.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Automation<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Search for features such as automated workflows, campaign management and trigger-based notifications<\/span>.<\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Scalability<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The system should be able to grow with your company.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">User-friendliness<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The system should be intuitive and easy to understand in order to increase employee acceptance.<\/span><\/li>\n<\/ol>\n<h3>Technical requirements<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Integration<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The CCM system should be able to be seamlessly integrated into existing systems such as CRM, inventory systems, specialist applications or other databases.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Security<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Ensure that the solution complies with data protection standards and offers sufficient security measures.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Reliability and availability<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The system should be stable and offer high availability, especially if it is used for critical business processes.<\/span><\/li>\n<\/ol>\n<h3>Costs<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">License fees<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Understand how licensing works and what it covers.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Implementation costs<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Consider the costs for the initial setup and possible customizations<\/span>.<\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Operating costs<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Think about ongoing costs for maintenance, support and possible upgrades<\/span>.<\/li>\n<\/ol>\n<h3>Provider evaluation<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Reputation and reliability<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Research the provider&#8217;s reputation and look for customer reviews and case studies.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Support and customer service<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Good support is essential for problem-free implementation and ongoing operation.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Flexibility and adaptability<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The provider should be able to adapt the product to the specific needs of your company.<\/span><\/li>\n<\/ol>\n<h3>Test phase<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Demo or pilot project<\/span><\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Many providers offer a demo version or a pilot project to test the solution in a real environment.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Feedback from end users<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Collect feedback from end users during the test phase to identify any weaknesses or potential for improvement.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">By considering these factors, you can make an informed decision and select a CCM solution that fits your company&#8217;s needs and requirements.<\/span><\/p>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">We know the advantages and disadvantages of all common CCM systems and can provide you with manufacturer-independent advice.<\/span><\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-75u314-8c597f29a6393b7ae4d751d025c99ffe\">\n.flex_column.av-75u314-8c597f29a6393b7ae4d751d025c99ffe{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-75u314-8c597f29a6393b7ae4d751d025c99ffe av_one_full  avia-builder-el-8  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-lkic2bmg-65f5363c23fd263e71dcb9b098f01f05 '  ><div class='avia_textblock' ><h2>Implementation and integration<\/h2>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">An important part of CCM migration is the actual implementation and integration of the new system into the existing infrastructure. This involves installing the system on a technical level, linking it with the existing conversion and existing systems, transferring data and integrating it into the business processes. <\/span><\/p>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Implementing a new Customer Communication Management (CCM) system is a complex process that requires careful planning and coordination. Here are some important aspects that should be considered during implementation: <\/p>\n<h3>Project planning<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Putting together a project team<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">An interdisciplinary team of IT experts, project managers, representatives of the specialist departments and possibly external consultants should be put together at an early stage.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Schedule and milestones<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Set a clear schedule with important milestones to monitor progress.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Budget planning<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Create a detailed cost breakdown that takes into account both one-off and ongoing costs.<\/span><\/li>\n<\/ol>\n<h3>Requirements analysis<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Range of functions<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Clarify in advance which functions and interfaces the new CCM system must have.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Data security and compliance<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Ensure that the system meets the legal requirements for data protection and data security.<\/span><\/li>\n<\/ol>\n<h3>Technical preparation<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Infrastructure<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Ensure that the necessary hardware and software are available and that all system requirements are met.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Data migration<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Plan and test the process for transferring existing data to the new system.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Integration with existing systems<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Make sure that the CCM system can be easily integrated into the existing system landscape (e.g. CRM, ERP).<\/span><\/li>\n<\/ol>\n<h3>Implementation phase<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Pilot phase<\/strong>:<\/span> Introduce <span style=\"font-size: 1.4em;line-height: 1.4em\">the system initially in a smaller department or with a limited user group in order to identify potential problems at an early stage.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Feedback loops<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Collect regular feedback from users and make adjustments if necessary.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Documentation<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Record configurations, settings and adjustments carefully so that you can react quickly in the event of problems and update or expand the system more easily at a later date.<\/span><\/li>\n<\/ol>\n<h3>Training and rollout<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">User training<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Plan training for end users to make the transition to the new system as smooth as possible.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Rollout strategy<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Decide whether the system should be introduced in phases or all at once and plan the rollout accordingly.<\/span><\/li>\n<\/ol>\n<h3>Follow-up and operation<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Monitoring<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Monitor system performance and user activity to detect any problems at an early stage.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Support<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Ensure that sufficient support is available for users, especially in the initial phase.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Updates and maintenance<\/strong>:<\/span> <span style=\"font-size: 1.4em;line-height: 1.4em\">Plan for regular system maintenance and updates to keep the CCM system up-to-date and secure.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Thorough planning and careful implementation can minimize many risks and maximize the success of the new CCM system.<\/span><\/p>\n<p><br class=\"avia-permanent-lb\"><br \/>\n<span style=\"font-size: 1.4em;line-height: 1.4em\">Cloud-based systems such as the <a href=\"https:\/\/dydocon.com\/en\/dydocon-ibm-and-kuehn-weyh-present-the-ibm-output-management-factory-at-doxnet-2023\/\">IBM Output Management Factory<\/a> offer major advantages here. The numerous advantages of the software include format independence, high flexibility and stability in the processing procedure thanks to parallelization and extensive configuration options for cloud-based multi-channel output management.<\/span><\/p>\n<p><br class=\"avia-permanent-lb\"><br \/>\n<span style=\"font-size: 1.4em;line-height: 1.4em\">Our expertise is invaluable here and we ensure that the implementation runs smoothly and that the system is effectively integrated into the existing processes and IT environment. We offer customized training and ensure that your employees can make the best use of the new system. <\/span><\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6iur3a-3b0ea277711d50af47f1d1f2006d7ee2\">\n.flex_column.av-6iur3a-3b0ea277711d50af47f1d1f2006d7ee2{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-6iur3a-3b0ea277711d50af47f1d1f2006d7ee2 av_one_full  avia-builder-el-10  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-lkiciic2-edfe09e1c448e4681e631083abf74ff4 '  ><div class='avia_textblock' ><h2>Test, test, test<\/h2>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Before the final go-live, the new system should be tested extensively. Thorough testing can identify errors, performance gaps and integration difficulties before the software is rolled out across the entire organization. <\/span><\/p>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Here are some aspects that should be considered during testing:<\/span><\/p>\n<h3>Test planning<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Define test objectives<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Clarify what exactly is to be tested, e.g. functionality, performance, security, etc.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Assemble the test team<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">The team should consist of various stakeholders, including technicians, business analysts and end users.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Prepare test data<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Generate realistic data that can be used to test the various modules and functions of the system.<\/span><\/li>\n<\/ol>\n<h3>Functionality tests<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Module tests<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Each module or function of the system should be tested individually to ensure that it works as expected.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Integration tests<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Check how well the CCM platform integrates with existing systems (such as CRM, ERP, etc.).<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">End-to-end tests<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">These tests simulate realistic user scenarios and check whether the system works as a whole.<\/span><\/li>\n<\/ol>\n<h3>Performance tests<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Load tests<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Check how the system works under high load, e.g. with many simultaneous users or high data volumes.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Stress tests<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">These tests are designed to show the limits of the system and how it behaves under extreme conditions.<\/span><\/li>\n<\/ol>\n<h3>Security tests<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Data protection<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Ensure that the platform complies with all data protection regulations and guidelines.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Penetration tests<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Try to &#8220;hack&#8221; the system to find vulnerabilities in the security system.<\/span><\/li>\n<\/ol>\n<h3>Usability tests<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Ease of use<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Assess how easy the system is for end users to operate<\/span>.<\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Accessibility<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Ensure that the system is also accessible for people with disabilities<\/span>.<\/li>\n<\/ol>\n<h3>Acceptance tests<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">User feedback<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Collect feedback from end users during and after the test phase.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Identify the need for customization<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Find out which adjustments are necessary before the full rollout<\/span>.<\/li>\n<\/ol>\n<h3>Documentation<\/h3>\n<ol>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Test logs<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Record all test results, anomalies and corrective measures.<\/span><\/li>\n<li><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Lessons Learned<\/span><\/strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Document what was learned during the testing process to improve future implementations<\/span>.<\/li>\n<\/ol>\n<p><br class=\"avia-permanent-lb\"><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">Our approximately 30 employees can provide the best possible support with numerous test scenarios and thus ensure the go-live.<\/span><\/strong><\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f1xza-07af59dc44acf8cb8693be3643b78f5d\">\n.flex_column.av-f1xza-07af59dc44acf8cb8693be3643b78f5d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-f1xza-07af59dc44acf8cb8693be3643b78f5d av_one_full  avia-builder-el-12  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-lkicj2yo-c2c5aaef4db36f190f1677b15bbe4146 '  ><div class='avia_textblock' ><h2>Continuous improvement and maintenance<\/h2>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Even after the successful migration to the new CCM system, dydocon&#8217;s role remains crucial. We provide ongoing support and advice to ensure that your business can realize the full potential of the new system. In addition, we help to resolve any issues that arise and make adjustments to adapt to changing business requirements.  <\/span><\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2x6bti-1d77e6aeba82031979d4b281776050b6\">\n.flex_column.av-2x6bti-1d77e6aeba82031979d4b281776050b6{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2x6bti-1d77e6aeba82031979d4b281776050b6 av_one_full  avia-builder-el-14  el_after_av_one_full  el_before_av_postcontent  avia-builder-el-last  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-lkick6n1-ca876ee55e08de95710928ac8ed6eccf '  ><div class='avia_textblock' ><h2>CCM Migration &#8211; Conclusion and outlook<\/h2>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Migrating to a new CCM system is an important step for companies to modernize their communication strategies, interact more effectively with their customers and thus retain them.<\/span><\/p>\n<p><span style=\"font-size: 1.4em;line-height: 1.4em\">Our clear focus and many years of expertise play a decisive role in this process. With our industry knowledge and comprehensive technical expertise, we make a decisive contribution to making the migration smooth and successful, paving the way for effective and customer-oriented communication. <\/span><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28bhba-ad3218b78df9081bc87bdcbfe7c2005a\">\n#top .hr.hr-invisible.av-28bhba-ad3218b78df9081bc87bdcbfe7c2005a{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-28bhba-ad3218b78df9081bc87bdcbfe7c2005a hr-invisible  avia-builder-el-16  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><strong><span style=\"font-size: 1.4em;line-height: 1.4em\">A CCM migration is a complex task that requires strategic planning, coordinated implementation and ongoing maintenance. But with our support, you can ensure that your business will reap the benefits of a modern CCM platform &#8211; including improved customer satisfaction, increased efficiency and cost savings. <\/span><\/strong><\/p>\n<\/div><\/section><\/div>\n[av_one_full first min_height='' vertical_alignment='av-align-top' space='' row_boxshadow_width='10' row_boxshadow_color='' margin='0px' margin_sync='true' av-desktop-margin='' av-desktop-margin_sync='true' av-medium-margin='' av-medium-margin_sync='true' av-small-margin='' av-small-margin_sync='true' av-mini-margin='' av-mini-margin_sync='true' mobile_breaking='' mobile_column_order='' border='' border_style='solid' border_color='' radius='' radius_sync='true' min_col_height='' padding='' padding_sync='true' av-desktop-padding='' av-desktop-padding_sync='true' av-medium-padding='' av-medium-padding_sync='true' av-small-padding='' av-small-padding_sync='true' av-mini-padding='' av-mini-padding_sync='true' svg_div_top='' 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