{"id":9098,"date":"2023-10-25T14:56:28","date_gmt":"2023-10-25T12:56:28","guid":{"rendered":"https:\/\/dydocon.com\/panel-discussion-at-the-kwcon-2023\/"},"modified":"2025-07-05T15:36:23","modified_gmt":"2025-07-05T13:36:23","slug":"panel-discussion-at-the-kwcon-2023","status":"publish","type":"post","link":"https:\/\/dydocon.com\/en\/panel-discussion-at-the-kwcon-2023\/","title":{"rendered":"Panel discussion at the kwcon 2023"},"content":{"rendered":"<div  class='flex_column av-l0qh6qkb-694ee295cdbc56bc601047e9bfdd1cd5 av_one_full  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic bottom-to-top  '     ><section  class='av_textblock_section av-l0qh90u5-fd9daa4d115d8cfa8458c9fd8785ba45 '  ><div class='avia_textblock' ><h1>Panel discussion on the future of customer communication at kwcon 2023<\/h1>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">Artificial intelligence (AI) has the potential to radically change the way companies communicate with their customers. New technologies such as ChatGPT, Bard or Bing Chat are accessible to everyone and deliver fascinating results. <\/span><\/p>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">However, anyone who delves deeper into the subject will soon realize the disadvantages and dangers behind the current state of the technology.<\/span><\/p>\n<\/div><\/section><\/div>\n<div  class='flex_column av-ctpca8-cdd961af4c18d86af8c2ca04bf988d1f av_one_full  avia-builder-el-2  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top  column-top-margin'     ><section  class='av_textblock_section av-lo5nsifs-eeec4441d423adfe426063e8ac51304d '  ><div class='avia_textblock' ><h2>There are a number of potential practical applications:<\/h2>\n<h3>1. chatbots and virtual assistants<\/h3>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">AI-based chatbots can answer customer inquiries around the clock. They can process simple inquiries autonomously and forward more complex inquiries to human employees. This reduces waiting times and provides customers with immediate answers to frequently asked questions. <\/span><\/p>\n<h3>2. personalized customer communication<\/h3>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">AI can analyze large amounts of customer data to identify patterns. This enables companies to provide personalized offers, recommendations and content based on the customer&#8217;s preferences and behaviour. <\/span><\/p>\n<h3>3. predictive analytics<\/h3>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">AI can predict which products or services a customer is likely to want to buy in the future, leading to proactive sales strategies.<\/span><\/p>\n<h3>4. speech recognition and processing<\/h3>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">Advanced algorithms enable AI systems to recognize and interpret human speech. This enables the use of voice assistants for customer service inquiries, for example. <\/span><\/p>\n<h3>5 Automated responses<\/h3>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">AI can analyze customer inquiries and automatically provide relevant information or solutions, which speeds up customer service.<\/span><\/p>\n<h3>6. increase in efficiency<\/h3>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">By automating routine and repetitive tasks, employees can focus on more complex, valuable tasks.<\/span><\/p>\n<h3>7. optimization of customer interactions<\/h3>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">AI can analyze data from various customer interactions to determine which communication methods are most effective and where improvements can be made.<\/span><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-82u5ds-e0c1304980236e3ab31c7b2618571951\">\n#top .hr.hr-invisible.av-82u5ds-e0c1304980236e3ab31c7b2618571951{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-82u5ds-e0c1304980236e3ab31c7b2618571951 hr-invisible  avia-builder-el-4  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em; font-weight: bold;\">AI has the potential to enable efficient and personalized communication between companies and their customers, improve customer experience, reduce operating costs and provide valuable insights into customer needs and behaviour. However, the technology is still in its infancy for widespread practical use in the financial and insurance sector. Although it can already be used in practice in specific areas, there is still some homework to be done before the big revolution. <\/span><\/p>\n<\/div><\/section><\/div>\n<div  class='flex_column av-awg774-3844732ff9190f1f3c15530118f27521 av_one_full  avia-builder-el-5  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lo5nut4f-7912117831d9325d2fe9a08903701c23\">\n.avia-image-container.av-lo5nut4f-7912117831d9325d2fe9a08903701c23 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-lo5nut4f-7912117831d9325d2fe9a08903701c23 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-lo5nut4f-7912117831d9325d2fe9a08903701c23 av-styling- avia-align-center  avia-builder-el-6  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-5298 avia-img-lazy-loading-not-5298 avia_image ' src=\"https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon2023-1200x627-1.jpg\" alt='Podiumsdiskussion zur Zukunft der Kundenkommunikation auf der kwcon 2023!' title='podiumsdiskussion-kwcon2023-1200x627'  height=\"627\" width=\"1200\" srcset=\"https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon2023-1200x627-1.jpg 1200w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon2023-1200x627-1-300x157.jpg 300w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon2023-1200x627-1-1030x538.jpg 1030w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon2023-1200x627-1-768x401.jpg 768w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon2023-1200x627-1-705x368.jpg 705w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/div><\/div><\/div><\/div>\n<div  class='flex_column av-9s082o-b7bc8b6ace67417e5861c58706e8085b av_one_full  avia-builder-el-7  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic bottom-to-top  column-top-margin'     ><section  class='av_textblock_section av-lo5o3he4-ea4a0f62b074445b3897833b8a7660ee '  ><div class='avia_textblock' ><h2>Panel discussion on the future of customer communication<\/h2>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-lo5ojyiv-9b1c46dc93074912b1a64bbee213a1c6 sc-av_one_third av-equal-height-column-flextable'><div  class='flex_column av-lo5ojyiv-9b1c46dc93074912b1a64bbee213a1c6 av_one_third  avia-builder-el-9  el_after_av_one_full  el_before_av_two_third  first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top  column-top-margin'     ><section  class='av_textblock_section av-lo5oluu7-9dd9bbf135cedca5412fc4b90af796c1 '  ><div class='avia_textblock' ><div id=\"attachment_953\" style=\"width: 1210px\" class=\"wp-caption alignleft\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-953\" class=\"wp-image-953 size-full\" src=\"https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3.png\" alt=\"Helge Klemm - Managing Director dydocon\" width=\"1200\" height=\"1600\" srcset=\"https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3.png 1200w, https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3-225x300.png 225w, https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3-773x1030.png 773w, https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3-1125x1500.png 1125w, https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3-529x705.png 529w, https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3-450x600.png 450w, https:\/\/dydocon.com\/wp-content\/uploads\/Helge-Klemm-Anzug3-300x400.png 300w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><p id=\"caption-attachment-953\" class=\"wp-caption-text\"><b>Helge Klemm<\/b><br \/>Managing Director dydocon<\/p><\/div>\n<\/div><\/section><\/div>\n<div class='av-flex-placeholder'><\/div><div  class='flex_column av-uvv8g-f8987f03dd8c2ad9d3407ecc25a218d3 av_two_third  avia-builder-el-11  el_after_av_one_third  el_before_av_one_full  flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic bottom-to-top  column-top-margin'     ><section  class='av_textblock_section av-lo5omadt-ba9b01b2e53c1b05effefc9de83b98c5 '  ><div class='avia_textblock' ><p><span style=\"font-size: 1.3em; line-height: 1.3em;\">Helge Klemm, an AI pioneer from the very beginning, already dealt with the topic of artificial intelligence in 1995 as part of his bachelor&#8217;s thesis on &#8220;Artificial Intelligence and Knowledge Based Systems&#8221;.<\/span><\/p>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">He will be part of an exciting panel discussion on the topic of &#8220;<strong>Will our customer communication tomorrow come from the cloud &#8211; generated by AI?<\/strong>&#8220;.<\/span><\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div  class='flex_column av-7f2qmo-6059e1c85ef4285d2b771df823401e3e av_one_full  avia-builder-el-13  el_after_av_two_third  el_before_av_one_full  first flex_column_div av-animated-generic bottom-to-top  column-top-margin'     ><section  class='av_textblock_section av-lo5oo13z-b40b93b5880430f44fcc9e1c03a81780 '  ><div class='avia_textblock' ><h3>Topics of discussion will include<\/h3>\n<ul>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">Will customer communication soon be generated by artificial intelligence?<\/span><\/li>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">Will the associated CCM systems all be based on cloud technology in the future?<\/span><\/li>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">What are the drivers of tomorrow&#8217;s customer communication?<\/span><\/li>\n<\/ul>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6cdclc-0b4efa3e88ec34cf8a2fc1dc28a74b9d\">\n#top .hr.hr-invisible.av-6cdclc-0b4efa3e88ec34cf8a2fc1dc28a74b9d{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-6cdclc-0b4efa3e88ec34cf8a2fc1dc28a74b9d hr-invisible  avia-builder-el-15  el_before_av_hr  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">Exchange ideas with experts and delve deep into the topic. The panelists include: <\/span><\/p>\n<ul>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">Klaus Ganter (kwsoft),<\/span><\/li>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">Christian Klose (IBM),<\/span><\/li>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">Michael Ohlert (Baloise),<\/span><\/li>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">Jens Beba (kwsoft CH),<\/span><\/li>\n<li><span style=\"font-size: 1.3em; line-height: 1.3em;\">and of course Helge Klemm, dydocon.<\/span><\/li>\n<\/ul>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4a8vs0-892874c37e6862bd6ce65188402e1b45\">\n#top .hr.hr-invisible.av-4a8vs0-892874c37e6862bd6ce65188402e1b45{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-4a8vs0-892874c37e6862bd6ce65188402e1b45 hr-invisible  avia-builder-el-16  el_after_av_hr  el_before_av_hr '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">Don&#8217;t miss this exciting opportunity to learn more about the trends and technologies that will shape the customer communication of tomorrow.<\/span><\/p>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">The kwcon 2023 will take place on November 13\/14, 2023 in Kirchzarten.<\/span><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2fcej4-4697750cf5a0b926d02271a479f89b07\">\n#top .hr.hr-invisible.av-2fcej4-4697750cf5a0b926d02271a479f89b07{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-2fcej4-4697750cf5a0b926d02271a479f89b07 hr-invisible  avia-builder-el-17  el_after_av_hr  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<p><span style=\"font-size: 1.3em; line-height: 1.3em;\">You can find the registration page here: <a href=\"https:\/\/kwsoft.de\/kwcon-2023\/\" target=\"_blank\" rel=\"noopener\">https:\/\/kwsoft.de\/kwcon-2023\/<\/a><\/span><\/p>\n<\/div><\/section><\/div>\n<div  class='flex_column av-24oj34-61098ce22edcf7e36275bd8e1e99200e av_one_full  avia-builder-el-18  el_after_av_one_full  el_before_av_hr  first flex_column_div av-animated-generic bottom-to-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lo5o4nk7-96e5e79899a17b2272ca4bf425a41aa5\">\n.avia-image-container.av-lo5o4nk7-96e5e79899a17b2272ca4bf425a41aa5 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-lo5o4nk7-96e5e79899a17b2272ca4bf425a41aa5 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-lo5o4nk7-96e5e79899a17b2272ca4bf425a41aa5 av-styling- av-img-linked avia-align-center  avia-builder-el-19  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><a href=\"https:\/\/kwsoft.de\/kwcon-2023\/\" class='avia_image '  target=\"_blank\"  rel=\"noopener noreferrer\" aria-label='podiumsdiskussion-kwcon-2023'><img decoding=\"async\" class='wp-image-5287 avia-img-lazy-loading-not-5287 avia_image ' src=\"https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023.jpg\" alt='dydocon auf der kwcon 2023' title='podiumsdiskussion-kwcon-2023'  height=\"800\" width=\"800\" srcset=\"https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023.jpg 800w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023-300x300.jpg 300w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023-80x80.jpg 80w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023-768x768.jpg 768w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023-36x36.jpg 36w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023-180x180.jpg 180w, https:\/\/dydocon.com\/wp-content\/uploads\/podiumsdiskussion-kwcon-2023-705x705.jpg 705w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/div><\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1x5kye-ab0805bcb8a3643855bb8ff735b7b2a1\">\n#top .hr.hr-invisible.av-1x5kye-ab0805bcb8a3643855bb8ff735b7b2a1{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-1x5kye-ab0805bcb8a3643855bb8ff735b7b2a1 hr-invisible  avia-builder-el-20  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4lebxs-4d59db8a80ec2d282ac067b140079007\">\n.flex_column.av-4lebxs-4d59db8a80ec2d282ac067b140079007{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-4lebxs-4d59db8a80ec2d282ac067b140079007 av_one_full  avia-builder-el-21  el_after_av_hr  avia-builder-el-last  first flex_column_div av-animated-generic bottom-to-top av-zero-column-padding  '     ><section  class='av_textblock_section av-32nyao-acff12315db778989e1ec8beab35ac56 '  ><div class='avia_textblock' ><p><span style=\"font-size: 0.6em; color: #eaeaea;\">Author: <a style=\"color: #eaeaea;\" href=\"https:\/\/summ-it.de\" target=\"_blank\" rel=\"noopener\">summ-it<\/a><\/span><\/p>\n<\/div><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Artificial intelligence (AI) has the potential to radically change the way companies communicate with their customers. New technologies such as ChatGPT, Bard or Bing Chat are accessible to everyone and deliver fascinating results. However, anyone who delves deeper into the subject will soon realize the disadvantages and dangers behind the current state of the technology.  <\/p>\n","protected":false},"author":1,"featured_media":5298,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"class_list":["post-9098","post","type-post","status-publish","format-standard","has-post-thumbnail","category-event-en"],"_links":{"self":[{"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/posts\/9098","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/comments?post=9098"}],"version-history":[{"count":0,"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/posts\/9098\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/media\/5298"}],"wp:attachment":[{"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/media?parent=9098"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/categories?post=9098"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dydocon.com\/en\/wp-json\/wp\/v2\/tags?post=9098"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}