[ Die Komplexität des vorhandenen Textbestands vor einer CCM Migration sicher abschätzen ]

A decisive factor in CCM migration

The continuous flood of information that is processed daily in insurance companies and banks is undeniable. Equally undeniable is the fact that much of this information is in text form – whether in document templates, text modules or databases. A precise understanding of and control over these text files is therefore essential for efficient and effective CCM migration.

Why is knowledge of the complexity of the text inventory important?

The complexity of a text inventory is far more than just the sheer amount of text that exists in a company. It also includes aspects such as the organization and structure of the text, the amount and type of information it contains and how this information relates to each other. Efficient management of the text inventory will improve productivity, reduce errors and ultimately increase employee and customer satisfaction.

The assessment of complexity

Determining the complexity of a text asset can be a challenge, especially in organizations where texts are spread across different systems and platforms. A thorough analysis is the first step towards a better understanding and more efficient use of your text assets.

Here are some aspects you should consider:

Scope of the text inventory

This includes the total number and characteristics of the documents and the quantity of the individual types of texts (e.g. document templates, text modules, variables, etc.).

Structure and organization

This includes the way in which the texts are organized and how information within and between the texts is structured and linked to leading systems. It must be determined who manages the text inventory in terms of subject matter/content and who carries out the technical/logical administration of the text inventory.

Content and context

This includes understanding what information is contained in the texts and how this information relates to the company as a whole and its business processes.

Rate of change

This refers to the frequency with which new information is added, existing information is changed or outdated information is removed. While certain release cycles were defined in the past (example: “changes are only made to the text inventory every ¼ year”), this is no longer accepted by the specialist departments. They expect to be able to make changes to the text inventory quickly and efficiently at any time.

Migration of existing texts – conclusion and outlook

Assessing the complexity of your text inventory with certainty is not just a question of quantity, but also of quality. Conducting a thorough, comprehensive and (partially) automated analysis of your text assets will help you to better understand their structure, content and context, and thus to better estimate the migration effort. By improving the management of your text assets, you can not only optimize your internal processes, but also improve the customer experience.

It is therefore essential that you not only know the complexity of your text inventory, but also actively manage it.