DOPiX migration
Customer communication and output management at insurers is facing a major challenge. Current developments in DOPiX and ASF technology require insurance companies to make proactive decisions in order to avoid compliance risks and ensure efficient customer communication.
With the end of ASF/DCF development and maintenance by IBM many years ago and the current discontinuation of DOPiX and DOPiX Grey*, a migration decision is pending. The challenge is to transfer the DOPiX text inventory securely and efficiently to a new, more modern system.
* Source: quadient.com/en/how-we-help/consolidated-ccm-platform/dopixgrey
DOPiX migration with dydocon
For a successful DOPiX migration, dydocon is the partner at your side. With years of experience and a team of over two dozen experienced experts, we focus on customer communication and output management projects. Our consultants have supported numerous companies with CCM migration projects, including DOPiX migrations. We are very familiar with the structure of DOPiX document templates and will guide you through the entire migration process:
- The analysis of the DOPiX document inventory and the DOPiX document templates.
- Identification of DCF logics.
- Define efficient template structures in the target environment.
- Designing a step-by-step migration plan that enables parallel work in the old DOPiX system.
- Implementation of this plan.
Tool for (partially) automated DOPiX migration
With our partner semantics, we analyze your DOPiX document templates and automatically transfer them from DOPiX document resources to the target system. The tool shows in the analysis phase:
- A list of all DOPiX resources
- Text modules
- Texts
- Variables
- Static and dynamic resources
- Text rules / document logic
- Information on where and how often these resources are used
- Which DCF commands are contained in the resources and much more.
During the migration phase, you can select which resources are to be included in the migration. For each selected resource, you can specify whether it should be replaced by a new text module, skipped or transferred manually.
So sometimes it may make sense not to have a document migrated automatically, even if the automated code in the target system is clean, but to create it from scratch in order to exploit the full potential of the target solution with some extended options compared to DOPiX.
DOPiX migration offers numerous advantages
Current software support
A new CCM system is actively supported by the respective manufacturer, which ensures regular updates, security patches and technical support.
Increased security
An up-to-date system is more secure, as security gaps are closed promptly and it meets the latest security standards.
New functions and options
Modern CCM systems offer completely new and enhanced functions that go beyond the capabilities of older systems. These can include improved analysis, personalization and automation of customer communication.
Better integration
New CCM systems can be better integrated with other business systems and processes.
Scalability
Modern systems are more flexible and can be scaled more easily to meet the growth and changing needs of a business.
Cost efficiency
Although the migration itself incurs costs, the operating costs of a modern system can be lower in the long term due to more efficient processes and lower maintenance costs.
Future security
An up-to-date CCM system is supported for longer and can help a company prepare for future market changes and technological developments.
A modern target system should also at least be cloud-ready and set up in such a way that a switch to the private cloud or public cloud is possible with little effort. If you are brave enough to move with the times, you should use this migration to move to the cloud straight away, with all the associated benefits.
Take a look at the IBM Output Management Factory, where we have developed such a model with our partners IBM and kühn & weyh. We are also happy to support you with our expertise in alternative cloud approaches.
Better user experience
Modern systems offer an intuitive user interface and improved tools that increase user productivity and acceptance.
Compliance
As regulations and standards are constantly evolving, an up-to-date CCM system ensures that your company complies with current requirements.
Improved customer satisfaction
Migrating to a modern system can improve the quality and speed of customer communication, which can lead to more satisfied customers.
In summary, migrating to a new CCM system can offer significant benefits in terms of security, functionality, integration and efficiency. However, it is important to plan the migration process carefully and consider the potential challenges and costs.
DOPiX migration – conclusion & outlook
The imminent need to migrate from DOPiX offers insurance companies not only challenges but also opportunities. A well thought-out migration enables companies to modernize, optimize and future-proof their document processes.
Do you have any questions or would you like a non-binding consultation?
Author: summ-it
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